Alongside
our concepts for the design sprint, our team is working on researching some
initial user personas which we can use to refine concepts and better understand
the contexts and scenarios in which our final concept might be used.
An
interesting issue that has arisen while I've attempted to do this has been how the research process might
differ when the user in question is a child and not an adult. Our team has
decided to focus on children who are between the ages of 4-8, and at this age
it is hard to determine what a child’s needs, wants and motivations first hand
through interviews or other participatory techniques. Antle (2008:156) notes
that field work in this respect usually relies on interpreting information
gleaned from second-hand sources such as the adult care-givers and teachers of
young children.
An
additional problem is that we are not trained in child development, and even if
we were to use first-hand observation techniques (e.g. through watching YouTube
videos), it would be difficult to interpret a young child’s behaviours and
verbal expressions accurately.
Finally,
there is the fact that we are under particular time and monetary constraints.
It would be great to employ a variety of different techniques to gain a more
first-hand understanding of child users (e.g. getting them to draw responses instead of interviewing them), but to do so in the limited time that
we have would be near impossible.
How then
can we create an accurate child-persona given these constraints?
This has
been something that I have been thinking about this week. So far I have been
relying on using a variety of sources in conjunction with each other (triangulation): scholarly articles on designing for children, existing literature
reviews on cognitive and physical development in early childhood, YouTube videos, as well as
real-life publications and websites intended to aid teachers and the existing school
curriculum.
While it
all sounds very rough at the moment, as we continue to refine and test out
concepts, I’m hoping that the user personas I am researching at the moment
start to flesh out a bit more.
I was having similar concerns, but perhaps we can develop personas for the customers (parents, teachers, occupational therapists - as mentioned earlier today in the workshop). This might help to define what they want the children to learn and gain from using our product or system and opens up a level of structure that is difficult to pinpoint in a child persona in the given time period.
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